Setting Up a New Account

New Owner 

If you have purchased a home in Cherokee Metropolitan District, you will need to call Customer Service at (719)597-5080 ext. 0. One of the Customer Service Technicians will ask you for information that will need to be on the account. Accounts can be set up Monday - Friday 8:00 AM to 3:00 PM. Any account information taken after 3:00  PM will be processed the next business day. If you move into your new home Saturday or Sunday, the water has been turned off, and a new account under your name has not been created, you will have to call Monday morning to set up service and schedule a time to have a Technician come to your property to turn on your services. Water will not be turned on after hours, weekends or Federal Holidays. Once you have signed-up for service, you will receive a letter in the mail with your new account number and billing dates.

Renter 

If you are renting a home in Cherokee Metropolitan District, you will need to call Customer Service at (719)597-5080 ext. 0. One of the Customer Service Technicians will ask you for information that will need to be on the account. Renters are also required to pay a $150.00 Deposit. The Deposit can be paid over the phone with a debit/credit card ($2.95 processing fee will apply) or by check or money order in the office. The Deposit stays on the account the whole time you rent the property and will be applied to the Final Bill when the account is closed. If a refund is due we will mail a check to the address on file. If the Deposit does not cover the last statement, a bill will be mailed to the address on file. The renter must also supply either the Landlord or Management Companies contact information in order to start their service. Accounts can be set up Monday - Friday 8:00 AM to 3:00 PM. Any account information taken after 3:00  PM will be processed the next business day. If you move into the home Saturday or Sunday, the water has been turned off, and a new account under your name has not been created, you will have to call Monday morning to set up service and schedule a time to have a Technician come to the property to turn on your services. Water will not be turned on after hours, weekends or Federal Holidays. Once you have signed-up for service, you will receive a letter in the mail with your new account number and billing dates. 

Management Companies

If you are a Management Company for an owner in the Cherokee Metropolitan District, you will need to call Customer Service at (719)597-5080 ext. 0. One of the Customer Service Technicians will ask you for information that will need to be on the account. Management Companies will need to provide the Management Agreement, if we do not already have it on file. Management Agreements can be faxed to (179)597-5145 or emailed to frontdesk@cherokeemetro.org. Accounts can be set up Monday - Friday 8:00 AM to 3:00 PM. Any account information taken after 3:00  PM will be processed the next business day.