Our office hours are Monday – Friday 8:00 A.M. to 5:00 P.M.

(We are closed weekends and federally recognized holidays.)

For emergencies, you are always able to contact us at (719) 597-5080!

For your convenience:

  • We serve approximately 18,000 customers.  Therefore, someone is always available and happy to assist you even during the lunch hour.
  • We empty our drop box daily by 8:00 A.M. (excluding weekends and holidays).
  • You are able to access billing inserts that we’ve mailed out.  They’re available here.  (This is especially helpful for our customers who have elected to receive electronic statements.)
  • You may contact us several ways:

You may email us – frontdesk@cherokeemetro.org

You may call us – (719) 597-5080

You may fax us – (719) 597-5145

You may send written correspondence or visit us in person at –

6250 Palmer Park Blvd.  Colo. Springs, CO 80915

For information regarding:

*Moving into our district/New Service please click here.

*Moving out of our district/Final Readings please click here.

*Temporary Vacancies please click here.

*Who’s responsibility is it to fix a broken pipe?  Please click here.

“Our mission is to raise the standard of customer service, one customer at a time, by educating and serving with courtesy, consistency, and confidence.  Through optimizing feedback, teamwork, and patience, we strive to successfully demonstrate customer importance on an individual basis; while personally implementing the operations of account accuracy and the water conservation message.”


We value your feedback and encourage you to let us know how we’re doing.