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Automated Meter Reading provides a number of advantages to both you and Cherokee:
Over time meters tend to register less water than is actually being used. Since new meters work more efficiently, you may a see a slight increase in your monthly water bill. Accurate meter reads allow for better long-term budget forecasting that can help keep rates lower.
No, the only time the meter transmits a signal is when it’s prompted by a Data Collection Unit. Unless a follow-up read is requested, this should only occur once a month on your scheduled meter reading date. Additionally, the ERT operates at a very low-level radio frequency and will not interfere with or operate any other electronic devices such as:
No, the ERT operates at a very low-level radio frequency, much lower than radio receivers or cordless telephones, and will not cause any adverse health effects.
A door hanger will be placed on your front door asking you to contact the office to schedule an appointment at your convenience.
The small box on the outside of your home is not the actual meter. This device is known as a remote register and is connected to your water meter by a two-strand copper wire. A small magnetic current transmits the meter reading through the wire to the remote register so a visual reading can be documented by a meter reader. Once a radio frequency meter is installed, feel free to remove and discard the remote from your home’s exterior, as we leave the remote installed for aesthetic reasons.
Most water meters are located in the basement or crawlspace near the hot-water heater. If you’re unable to locate your meter, our technician will assist you upon arrival for the appointment. Most meters in Antelope Ridge and Ellicott Springs are located in meter pits outside of the home and do not require inside access.
Absolutely not, we understand your time is valuable and that’s why we schedule spot-on appointments that work for you. We can even schedule weekend appointments if you’re unavailable during normal business hours.
Yes, technicians will be wearing a Cherokee uniform and driving a company vehicle. Both uniforms and vehicles should have the Cherokee logo clearly visible.
Our technicians can install a new meter in as little as 10 - 15 minutes. Meter location, valve condition and other factors can increase the time to as much as 30 minutes. Clearing debris and obstructions from the area surrounding your water meter can help speed up the process.
You will experience a brief service disruption while the technician replaces the water meter. The installer will inform you prior to turning the water off and again when it has been reconnected.
Each ERT unit contains a special battery designed to last approximately ten years, which means eventually it will need to be replaced. You will receive a notification at that time requesting a service appointment. Also, improperly functioning meters will require service or replacement, so it is important to keep them accessible.
Cherokee Metro is a C.R.S. Title 32 Quasi-Municipal Organization led by 5 elected officials known as the Board of Directors.
Regular Board Meetings start at 5:30 p.m and depending upon the agenda generally run through approximately 9:30 p.m. Meetings are held in the District Board Room at the District’s main office, which is located at:
6250 Palmer Park Boulevard
Colorado Springs, CO 80915
The Board has ultimate fiduciary responsibility over the District and its business. The Board establishes District policy and takes formal action on large strategic and business decisions.
Board members must be qualified electors who are qualified to vote at general elections in this State. No later than 67 days prior to the District’s regular elections, during the month May of all even years, all eligible electors of the District (residents and property owners) have the option to complete a self-nomination form, which if timely filed, allows them to be considered on the ballot for a position on the District’s Board. Thereafter, the District conducts an election and those candidates determined by the Designated Election Official to have received the most votes are declared the winners. They are then sworn into the position with an oath of office.
The next regular election is scheduled for May 4, 2020 consistent with other Title 32 District elections.
All Board members and perspective Board members are required to be registered electors of the District.
Directors, by District policy and under Title 32 law, are allowed an annual maximum compensation of $1,600 and they are paid $100 per meeting until that total annual cap is met. All Board compensation is subject to State and Federal taxes.
The District is generally east of Powers Bloulevard, north of the Colorado Springs Airport and Peterson Field A.F.B. and west of Banning Lewis Ranch. The District is an enclave within the City of Colorado Springs, which occurred when the city grew towards Cherokee over the past forty plus years and then grew around it when the City of Colorado Springs annexation of the Banning Lewis Ranch. The District also serves the military families and installation at Schriever A.F.B. and a small service area south of Ellicott, Colorado within the Cherokee well field. A map of the District Boundary is attached.
The District’s Board of Directors and General Manager are generally available by email and phone, please see the Board staff directory page with contact information. The General Manager is available at the District office at 719-597-5080 and available by email.
Yes, we encourage our customers to attend Board meetings to learn more about our organization. Meetings are held at our office the second Tuesday of each month at 5:30 p.m.
Yes, by carefully monitoring and controlling the use of water from our nine southern wells, we can provide an adequate supply to our customers.
Cherokee does not currently offer any payment assistance programs. Please contact the United Way at 211 or to determine if you qualify for financial assistance.
Yes, we have one 24 hour drop box located on the west end of our building, located at:
Note: Please do not place cash in the drop box, we are not responsible for any loss.
Water meters are located near your hot water heater or in a crawlspace.
Disconnections begin at 8 a.m. on the disconnect date. If we have not received your payment by 8 a.m., your water will be turned off between 8 a.m. and 5 p.m. on the disconnect date shown on your notice. Beginning December 1, 2010, Cherokee will charge a Trip Fee if a technician is dispatched to the address to terminate service for non-payment. This fee applies to any customer that is on our disconnect list at the time the operators are sent out to turn services off for non-pay (8 a.m. morning of disconnect). If customers make payment arrangements or payments prior to the 8 a.m. time, the fee will not be charged to the account. If water service is terminated, a $25.00 reconnect fee during business hours will apply. Any service reconnected after hours will require the customer to sign a document stating they will contact the office by noon the next business day to make the required payment on the account. The fee for an after-hours restoration of water service is $65.00.
This is a convenience charge to cover expenses associated with credit card fees billed to Cherokee.
If you have moved out of the District and are still receiving a bill, you most likely did not contact our office to terminate services. You will be responsible for any balance owing until you request a final reading to deactivate your account.
Cherokee does not currently offer any payment assistance programs. Please contact the United Way at 211 or REACH Pikes Park to determine if you qualify for financial assistance.
This charge covers the portion of fixed expenses incurred each month regardless of the amount of water used.
Provided service has a base charge of $46.42 per month. This includes the following:
If you have an active account with Cherokee and use no water, you will still be charged $48.80 each month.
No, we require the individual requesting service to contact our office to activate a new account.
Cherokee requires at least 24 hours advanced notice to terminate service. To close your account simply call our office and provide the requested information, including your desired termination date.
Note: Final readings are taken only Monday through Friday.
To ensure that your water service is on before you move in, please contact our office during business hours to establish service. However, if you are not able to do so or if you consider it to be an emergency, call 597-5080 and our answering service will contact our on-call service technician to assist you. If you have your water turned on over the weekend, you must call by NOON on the following business day to sign up for service. If we have not heard from you, the water will be turned off again until we have your Customer Application. All new customers must fill out the Customer Application provided to you the technician. Renters will be required to pay a $100 deposit.
Cherokee requires at least 24 hours advanced notice to activate new service. Service will only be activated Monday - Friday.
Your deposit will be applied to your final bill after you close your account. If the bill is under $100, we will mail you a refund check. If the deposit does not cover your full final bill, you will receive a statement in the mail with final amount due on your account.
The deposit is used to help pay for your final bill once you terminate service with Cherokee.
No, only renters are required to pay the $100 deposit to activate service.
Renters (businesses included) are required to visit or call our office to sign up for service. You will need to fill out a short application and provide a $100 deposit. If a customer calls over the phone, a credit card/debit card payment will be accepted for payment of the deposit.
Customers who are owners or purchasing the property to be serviced simply need to call our office to sign up for service.
Despite our best efforts to anticipate and forecast future costs and economic conditions, rate increases are necessary to keep up with changing times. Some of the challenges impacting the District and creating the need for recent rate increases are as follows.
Total dissolved solids (TDS) are measured by letting liquid samples pass through a filter. Some solids are left on the filter, but dissolved solids go through the filter and remain in the liquid. This liquid is placed into a pre-weighed ceramic crucible (bowl), placed in an oven at 180 degrees Celsius for 1 hour, removed and cooled. Once the crucible has cooled, it is then weighed again. The weights of the crucible are then subtracted to determine the TDS in milligrams per liter (mg/l).
A few processes such as electro dialysis reversal and reverse osmosis can remove TDS (salts) from wastewaters. Reverse osmosis is the most commonly used of these. Reverse osmosis is a process wherein water is forced through a membrane with extremely small pores, or openings of approximately 001 microns.
A process for the removal of suspended, colloidal and particulate matter from liquid, with various pore sizes depending on the desired treatment. Microfiltration has the largest pore sizes, whereas reverse osmosis has the smallest relative to the four types illustrated below:
Microfiltration is a filtration process where contaminated fluid is passed through a special pore-sized membrane, approximately 0.1000 to 0.2000 microns, to remove microorganisms and suspended particles.
Reverse osmosis (R/O) is a filtration process; the membrane (filter) size is approximately 001 microns (5). Because of the filter size being so small, and layer upon layer, pressure must be applied to force the water through these membranes. These membranes collect minerals (salts) on one side. While on the other side, clean water is the end product.
To put the R/O process and membranes into perspective, when you brew coffee, you use a one-layer filter that can have a pore size of 5 to 100 microns. An R/O membrane has much smaller openings, (an understatement), and a number of layers. In addition, while gravity is used when brewing your coffee, pressure is applied to an R/O filter to push the water through the multitude of layers and small pore sizes. See the below diagram.
Cherokee’s current plant is a Biological Wastewater Treatment Facility. In a biological process, ammonia, nitrates, and phosphorus are reduced through aeration and naturally occurring microbiological chemical reactions.
Another aspect of this type of treatment is the removal of total suspended solids, and other undesirable components. This process is completed through coagulation and sedimentation and makes up what is referred to as biomass. Once the biomass has settled it is removed to another part of the treatment process. The current plant was not designed to remove TDS and currently only removes approximately 5%.
Typically, a plants design is submitted to the state regulatory agency. In our case, the plant design was based on preliminary effluent limits (PELs) issued in 2006 by Colorado’s Water Quality Control Division (WQCD). In 2007, the WQCD approved the design for meeting the PELs, which did not include a total dissolved solids (TDS) limit at that time. With that design approval, construction for the plant broke ground in 2008.
On August 21, 2009, Cherokee applied for a state discharge permit, and that was approved on May 13, 2010, only months before receiving flows in June 2010. It was only then that a new requirement was imposed, limiting TDS to only 400 milligrams per liter (mg/l). Unfortunately, the plant had not been designed for TDS removal. If in the designers had been aware of the TDS limit in 2007, they could have designed the plant for treatment of TDS.
Metal plating and powder coating industries are within the district’s boundaries.
Call the district water treatment adminstrator for a home check.
Yes, by carefully monitoring and controlling the use of water from our nine southern wells, we can provide an adequate supply to our customers.
Our current water restrictions are not due to drought or the level of precipitation received. Restrictions have been implemented due to a court ruling limiting the use of eight of our 17 supply wells. These eight wells account for 40% of our total water supply. To ensure that our customers have an adequate supply, we have implemented water restrictions to control water usage from the remaining nine wells.
Our water comes from 18 municipal wells located in the Upper Black Squirrel Creek Basin. Nine wells are located approximately ten miles north of Ellicott. Currently, eight of these wells are not being used for out of basin use (most of Cherokee’s customer base lays outside the basin) due to a court ruling limiting their use. The remaining nine wells are located ten miles south of Ellicott and currently provide all water for the District. All of the wells pump water from an alluvial aquifer located 150 – 200 feet below the ground. Through natural filtering processes the water has been purified and meets safe drinking water standards.